Welcome to Wao Villa

Stay Conditions

Accepting the keys to the estate signifies a mutual understanding.

By taking possession of the villa, the Lessee graciously embraces these thoughtful guidelines as part of our rental agreement.

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1. Occupancy & Registered Guests
   
   For comfort and safety reasons, the villa accommodates:
   - Up to 2 overnight guests
   The maximum daytime capacity of the villa is 4 people, so guests can invite friends provided that this capacity is respected.
   To ensure security and insurance compliance, only registered guests included in the reservation may stay overnight at the villa. If you wish to invite additional overnight guests, please contact us in advance so we can confirm whether it is possible.
   
    

2. Respecting the Peaceful Atmosphere
   
   Wao Villa is designed as a calm and exclusive retreat.
   We kindly ask guests to:
   - Avoid excessive noise, especially in the evening

   - Respect neighboring properties and the natural environment

   - Avoid parties, loud music and events

   The villa is ideal for relaxing stays, couples, families or small groups looking for privacy and tranquility.
   
    

3. Smoking & Fire Safety
   
   Smoking is permitted only in outdoor areas.
   Ashtrays are provided on the terrace and we kindly ask guests to use them carefully for fire prevention.
   For safety reasons:
   - Barbecues, fireworks and open flames are not permitted

   - Smoking inside the villa is strictly prohibited

   The tropical climate and natural materials used in the villa require particular attention regarding fire safety.
   
    

4. Respect for the Property
   
   We would greatly appreciate guests treating the villa with the same care as they would their own home.
   If something is accidentally damaged or not functioning correctly during your stay, please inform us promptly so we can resolve the issue quickly and avoid further damage.
   Normal wear is understood. However, significant damage, missing items or excessive cleaning requirements may result in repair or replacement costs.
   Rather than applying automatic penalties, we always prefer transparent and reasonable communication with guests.
   
    

5. Air Conditioning & Energy Use
   
   Electricity on Koh Phangan is particularly expensive and island resources are limited.
   To help reduce unnecessary energy consumption, we kindly ask guests to:
   - Switch off air conditioning when leaving the villa

   - Keep doors and windows closed while the air conditioning is running

   - Turn off lights and fans when not needed

   The villa cools down quickly, usually within a few minutes.
   Your cooperation helps us maintain a high-quality experience while keeping our accommodation environmentally responsible.
   
    

6. Toilets
   
   As in many tropical islands in Thailand, the villa operates with a septic tank system.
   To avoid plumbing issues, please do not flush:
   - Toilet paper

   - Sanitary products

   - Wipes or any non-organic items

   Bins are provided in the bathrooms for this purpose.
   
    

7. Housekeeping
   
   Housekeeping is included:
   - Every 4 days for short stays from 8 nights

   - Every 7 days for monthly stays

   The service includes:
   - Floor cleaning

   - Bathroom cleaning

   - Bed linen replacement

   - Kitchen and terrace tidying

   To help our small housekeeping team work efficiently, we kindly ask guests to:
   - Keep personal belongings reasonably organized during housekeeping visits

   - Wash dishes after use

   For operational efficiency, housekeeping is generally carried out while guests are outside the villa whenever possible.
   If guests prefer to postpone a scheduled cleaning, we will always do our best to reorganize depending on team availability.
   Additional housekeeping services can also be arranged upon request.
   
    

8. Recycling & Environment
   
   We encourage guests to use the recycling bins provided for bottles and cans.
   Recycling plays an important role in Thailand’s local economy and helps support both the environment and local workers.
   In addition, a compost bin is located near the collection point and accepts your organic waste.
   Thank you for helping us reduce waste on the island.
   
    

9. Safety & Personal Belongings
   
   Guests remain responsible for their personal belongings during their stay.
   Please ensure doors are locked when leaving the villa and avoid leaving valuables unattended.
   The owner cannot be held responsible for loss, theft or accidents occurring during the stay.
   
    

10. Repairs & Technical Assistance
    
    In the rare event of a technical issue requiring urgent maintenance, authorized staff or technicians may need temporary access to the villa.
    Whenever possible, guests will of course be informed in advance.
    
     

11. Non-Smoking & No Drugs Policy
    
    For the comfort and safety of all guests:
    - Smoking is prohibited inside the villa

    - Illegal substances are strictly prohibited on the property

    We ask all guests to respect Thai law and the peaceful atmosphere of the property.
    
     

12. Pets
    
    Pets are unfortunately not permitted at the villa.
    This policy helps us maintain hygiene standards and preserve the comfort of future guests.
    
     

13. Security Deposit
    
    A refundable security deposit of 10,000 THB is required upon arrival.
    This deposit is intended to cover only exceptional circumstances such as:
    - Significant property damage
    - Missing items
    - Excessive cleaning requirements
    Our goal is to always address every issue fairly, calmly, and transparently.
    
     

14. Before You Leave
    
    Before check-out, we simply ask guests to:
    - Turn off air conditioning and lights

    - Leave dishes reasonably clean

    - Close doors and windows

    - Inform us of any issue that occurred during the stay

    
     

15. Additional Services
    
    Additional services may be available upon request, including:
    - Extra housekeeping

    - Additional linen or towel replacement

    - Dishwashing assistance
    - Washing clothes with or without ironing
    - Grocery shopping

    Please contact us during your stay if you would like to arrange any additional services.
     

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We sincerely hope you enjoy your stay at Wao Villa and create unforgettable memories in Koh Phangan. Thank you for choosing Wao Mountain.